Terms and Conditions
Terms and Conditions
Table of Contents
- Grande Gloria Production S.A.
- VAT No. :33844286Register No. :J17/1268/2014
- DN26 Galați–Tg. Bujor Road km 8 Vînători, Galați County 807325 Romania
Definitions
Within this document, the following terms shall have the meanings set out below:
- The Site – refers to the presentation website www.grandegloria.com, operated by Grande Gloria Production S.A., through which information about the company, its activities, and manufactured products is made available to the public, including all its sections, subpages, and related functionalities.
- User – any individual or legal entity who accesses the website, regardless of the reason or purpose of the visit, and who has created an account on the grandegloria.com website.
- Visitor – any person who accesses the website without the obligation to create an account or place an order.
- Company – refers to Grande Gloria Production S.A., as the operator of the site and the holder of the rights to the content.
- Content – all information present on the site, including but not limited to: texts, images, logos, multimedia materials, graphic elements, and information about products and services.
- Personal data – any information that can lead to the identification of an individual, in accordance with applicable national and European data protection legislation (GDPR).
Order – represents the Client’s expression of intent, submitted through the website, by which they firmly commit to purchasing one or more products and/or services offered for sale by Grande Gloria Production S.A.
Account – refers to a unique interface available on our website, accessible only to users who create an account. Creating an account involves providing an email address and a password, thereby granting access to a personalized section containing relevant information about the Client.
Contract – refers to the distance contract concluded between Grande Gloria Production S.A. and the Client, without the simultaneous physical presence of the parties, through the Buyer’s acceptance, after careful review, of the terms and conditions set out in this document.
Buyer/Client – any individual aged 18 or older with full legal capacity, or any legal entity placing an Order on the website, with or without creating an Account.
Seller – refers to Grande Gloria Production S.A., as the operator of the website and supplier of the products and/or services sold.
Product or Service – refers to any good or service listed on the grandegloria.com website, available for sale by the Seller.
- The GGP S.A. Group – alongside Grande Gloria Production S.A., the group also owns the following companies:
Efes World Trade Srl – VAT ID RO32966226;
Original Trade Marks SRL – VAT ID RO44131512
Gloria Market SRL VAT ID RO33012753.
ACCEPTANCE OF TERMS AND CONDITIONS
By accessing and using this website, you expressly and unconditionally agree to the terms and conditions outlined below, as well as to the copyright notice available at grandegloria.com.
If you do not agree with any of the provisions stated, please do not use this website in any way.
General Terms of Use
Access to the website is permitted only to individuals who are at least 18 years old, which is the legal minimum age in Romania for using certain online services.
Your continued use of this website constitutes your full agreement to these terms and conditions, including all legal consequences arising from their acceptance.
Limitation of Responsability
Grande Gloria Production makes no express or implied warranties regarding:
The accuracy, timeliness, or completeness of the information and materials published on this website;
The continuous, uninterrupted, or error-free operation of the website;
The compatibility of the website with the user’s devices, operating systems, or software;
The absence of viruses or other potentially harmful components on the website, although we make continuous efforts to protect it.
Online Commerce
Online orders
By placing an online order on our website, you declare that you wish to and agree to enter into a contractual relationship with Grande Gloria Production S.A. An order may include one or more products and/or services available in the online store.
Any individual (at least 18 years old) or legal entity has the right to place online orders. Orders can be made through a customer account, which facilitates communication with our team, offers additional benefits (such as exclusive promotions, discounts, bonuses), and allows clear tracking of previous orders.
Please note that:
Simply adding a product or service to the shopping cart does not guarantee its reservation.
Adding a product to the cart without completing the purchase does not constitute a contract and does not oblige Grande Gloria Production to fulfill the order.
An order is considered finalized only after all steps of the “Checkout” process are completed and full payment is confirmed. Payment is deemed completed once the amount paid is visible in our bank account.
Grande Gloria Production S.A. reserves the right to refuse orders in the following situations:
Incomplete or incorrect data
Previous inappropriate behavior of the client
Product out of stock
Suspected fraud
The distance contract is considered concluded at the moment Grande Gloria Production S.A. confirms the order by email.
Legal basis:
Romanian Civil Code (Art. 1182 and following) on distance contracts
Law no. 365/2002 on electronic commerce
Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals
Delivery
Ordered products are delivered exclusively within Romania, via express courier or our own fleet. The estimated delivery time is 1–5 business days. Digital products will be delivered through the customer account immediately after payment confirmation.
For certain customized products or services, delivery times may vary, and it may not always be possible to provide an advance estimate.
Grande Gloria Production S.A. is not responsible for delays caused by third parties (couriers, weather conditions, etc.).
Legal basis:
Emergency Ordinance no. 34/2014, Articles 18–20 regarding delivery deadlines and obligations related to distance contracts.
Product or Service Price
Prices displayed on the website are expressed in Romanian Lei. They may include VAT or not, and relevant information will be clearly indicated for each product. Prices are updated periodically. Orders will be invoiced at the price shown at the time of checkout.
For configurable products and services, the final price depends on options selected by the client (e.g., additional features, extra services).
For monthly subscription services, the client consents to automatic recurring billing. Subscription cancellation can be done at any time.
Payment Method
All payments are made online by bank card through the secure Online Payment service. No additional fees are charged for card payments.
Invoicing
Invoices for purchased products or services will be issued based on the client’s provided data and sent by email or made available in the client account.
Legal basis:
Romanian Fiscal Code (Law no. 227/2015) regarding VAT and electronic invoicing
Law no. 365/2002 on electronic commerce
EU Regulation 2018/302 on unjustified geo-blocking
EU Directive 2011/83 on consumer rights
Client’s Right of Withdrawal
Digital products sold on grandegloria.com are exempt from the legal right of withdrawal according to applicable legislation, since they are not provided on a physical medium and their provision begins with the client’s express consent. Therefore, payments made are non-refundable.
However, in special and justified cases, Grande Gloria Production S.A. reserves the right, at its discretion, to refund partially or fully certain amounts or costs, without this constituting an obligation.
Legal basis:
Emergency Ordinance no. 34/2014, Articles 9–16 regarding withdrawal rights and exceptions for digital products.
Limitation of Liability
Grande Gloria Production S.A. is not liable for any direct, indirect, incidental, special, consequential, or other damages, including loss of profit, data, or use, resulting from the use or inability to use the website or purchased products/services. This includes damages caused by pricing errors, incomplete product descriptions, or any other product defects.
If a purchased product or service is defective or does not correspond to the description, our liability is limited to repair, replacement, or refund of the amount paid, in accordance with applicable laws.
Legal basis:
Romanian Civil Code, Article 1359 on liability for damages.
Law no. 365/2002 on electronic commerce
Force Majeure
In case of force majeure events that are unforeseeable or unavoidable, such as natural disasters, armed conflicts, strikes, war, epidemics, or other external circumstances that prevent or delay the fulfillment of our contractual obligations, Grande Gloria Production S.A. will not be held liable for delays or failure to meet the terms and conditions.
In such cases, we will do our best to inform users about the situation and any possible delays.
Legal basis:
Romanian Civil Code, Article 1351 on force majeure.
Governing Law and Dispute Resolution
These Terms and Conditions are governed and interpreted in accordance with Romanian law. Any disputes between the parties will be resolved by the competent courts in Romania according to applicable national law.
If a dispute cannot be resolved amicably, the parties will resort to mediation according to Romanian legal regulations.
Legal basis:
Romanian Civil Code.
Law no. 365/2002 on electronic commerce
Intellectual Property Rights
Rights Holder:
The entire content of the website www.grandegloria.com, including but not limited to: texts, images, graphic elements, video and audio materials, logos, page structure, design, source code, as well as all technical or content elements generated, published or transmitted by any means, is the exclusive property of Grande Gloria Production S.A. or its partners, where expressly stated. These are protected by national and international legislation regarding copyrights, registered trademarks, and other forms of intellectual property, in accordance with Law no. 8/1996 on copyright and related rights and Directive 2001/29/EC of the European Parliament and of the Council.
Limited rights of users
Users of the website may access and use the content exclusively for personal, non-commercial purposes, in compliance with this document. Copying, reproducing, republishing, modifying, transmitting, distributing, or selling any content element for commercial or other purposes than personal use is prohibited without the prior, express, and written consent of Grande Gloria Production S.A.
Conditional uses and exceptions
If a third party wishes to use any material published on the website for editorial, academic, educational, commercial, or advertising purposes, it is mandatory to obtain the company’s written consent before any form of republication or redistribution.
Permitted exceptions:
- Reproduction of short excerpts (maximum 300 characters) from articles or materials on non-commercial websites, forums, or online publications, with clear and visible source citation in the following format: “Source: www.grandegloria.com/“.
- Insertion of links to the website is allowed, indicating the source with phrases such as: “Information provided courtesy of www.grandegloria.com/“.
- Exceptions provided under Article 33 of Law no. 8/1996.
Technical and legal prohibitions
Any attempt to access, copy or modify the website’s source code or to use unauthorized technical means that may affect its normal functioning is prohibited. Any such action constitutes a serious violation of intellectual property rights and may attract civil or criminal liability, in accordance with the provisions of the Civil Code and the Criminal Code, as well as EU legislation on intellectual property protection (Directive 2004/48/EC).
Users’ liability
Users commit to respecting all copyrights, related rights, and other intellectual property rights held by the company or its partners. Grande Gloria Production S.A. reserves the right to take legal action against any individual or legal entity that infringes these rights, including by notifying the competent authorities such as the Romanian Office for Copyright (ORDA).
Requests to use website content for purposes other than personal use should be sent via email to office@grandegloria.com with the subject “Content Use Request“.
Any person who submits content, materials, or information to the site (including through contact forms or newsletter subscriptions) guarantees that they hold all rights to them and that they do not infringe the intellectual property rights of third parties. Otherwise, legal responsibility rests solely with the author of the submission.
Advertising campaigns and third-party content
Grande Gloria Production S.A. The company may conduct advertising campaigns, promotional communications, or commercial displays in any section of the website without requiring user consent. The form, content, and duration of these campaigns may be changed at any time without obligations toward users. The company does not assume responsibility for damages resulting from these campaigns, except for those organized directly by the company on its own website.
Limitation of Liability
Informative nature of the content
The information presented on www.grandegloria.com is provided solely for informational purposes and does not constitute legal or contractual commitments by Grande Gloria Production S.A. The company does not guarantee that this information is complete, up-to-date, or free of errors. While reasonable efforts are made to ensure content accuracy, inaccuracies, omissions, or technical, typographical, or update errors may occur.
Users are encouraged to critically evaluate the information published and to consult official sources before making decisions based on it. The use of information from the website is done solely at the Users’ own risk.Users are encouraged to critically evaluate the information published and to consult official sources before making decisions based on it. The use of information from the website is done solely at the Users’ own risk.
Disclaimer of Liability
The company cannot be held liable for any direct or indirect damages resulting from:
- the use or inability to use the website;
- inaccuracies, incompleteness, or lack of updating of information;
- the use of links to external websites;
- errors, omissions, or misinterpretations of the content.
This disclaimer applies regardless of the nature of the damage (financial, commercial, reputational, etc.) and regardless of whether the website administrators were previously informed about the possibility of such damages.
No warranties
The company offers no express or implied warranties regarding:
- uninterrupted and error-free operation of the website;
- suitability of the content for any particular purpose;
- results obtained by users through the use of the information or services provided;
- accuracy of information submitted by third parties, including other users.
The website may include links to other web pages. These are provided solely for user convenience, and their inclusion does not imply endorsement by the company. Grande Gloria Production S.A. does not assume responsibility for the content, privacy policy, or functionality of those websites.
Users’ liability
Users expressly agree that they use the website at their own risk and are solely responsible for how they access, interpret, or apply the available information. They expressly release Grande Gloria Production S.A. from any legal or financial liability arising from:
- misuse or fraudulent use of the website;
- transmission of information that infringes the rights of others;
- publishing unauthorized or inaccurate content.
Users agree to indemnify Grande Gloria Production S.A., its employees, collaborators, and partners for any damages, costs, expenses, or losses resulting from improper use of the website, including in cases of legal actions initiated by third parties.
Force Majeure
The company cannot be held liable for failure to fulfill its contractual obligations or for website downtime caused by circumstances beyond its control, such as cyber-attacks, technical failures, internet connection interruptions, system errors, computer viruses, earthquakes, floods, fires, armed conflicts, or other force majeure events as defined by Romanian law (Romanian Civil Code, art. 1351).
In such cases, the company’s liability is legally excluded, and users understand and accept that they cannot claim damages or compensation.
Cookie Policy
What are cookies
A cookie is a small text file stored on the user’s device (computer, mobile phone, tablet, etc.) that is created and used by the visited website to improve browsing experience. These files can be temporary (session cookies) or permanent (persistent cookies), and may be set either by the visited website (first-party cookies) or by third parties (third-party cookies).
Cookies do not contain software programs, viruses, or spyware and cannot access information stored on the user’s device.
Purpose of Using Cookies
The company uses cookies on its website to personalize and improve site functionality, for statistical purposes and traffic analysis, as well as to provide personalized content. Through cookies, user preferences can be stored, navigation between pages is facilitated, and the overall performance of the website is improved.
Some cookies may also be used to measure the effectiveness of advertising campaigns or to integrate social media functions.
Types of Cookies Used
Strictly Necessary Cookies: These are essential for the proper functioning of the website and allow the use of basic functions (e.g., authentication, secure browsing). Without these cookies, the website cannot operate optimally.
Performance Cookies: Collect information about how visitors use the website (e.g., most visited pages, display errors). The collected information is anonymous and used solely to improve site performance.
Functionality Cookies: Allow the website to remember user choices (e.g., language, location, preferences) and provide personalized functions. These cookies may also be used to provide certain services requested by the user.
Advertising Cookies: Used to limit the number of times an advertisement is displayed and to measure the effectiveness of an advertising campaign. These are generally provided by third parties, such as advertising networks or media partners.
Social Media Cookies: Enable integration with platforms such as Facebook, Instagram, YouTube, or LinkedIn and offer users the ability to share content on these networks. The company does not control these cookies; for more information, please refer to the privacy policies of the respective social networks.
Managing Cookie Preferences Consent
Users can modify their browser settings to restrict, block, or delete cookies. Most browsers offer the option to automatically accept cookies, but this option can be disabled in the settings.
Restricting the use of cookies may affect the browsing experience and limit access to certain website functionalities.
By continuing to browse the site without changing settings, users express their consent to the use of cookies, in accordance with applicable legal regulations (Law no. 506/2004 and Regulation (EU) 2016/679 – GDPR).
Complete Cookie Policy
https://grandegloria.com/en/terms-and-conditions/privacy-policy/cookie-policy/For detailed information regarding the categories of cookies used, storage duration, and specific purposes, please consult the dedicated Cookie Policy page available at: https://grandegloria.com/termeni-si-conditii/politica-de-confidentialitate/politica-cookie/
Privacy Policy and Personal Data Protection
Company Commitment to Data Protection
The company is committed to respecting the right to privacy and protecting the personal data of all users who interact with the website www.grandegloria.com. To this end, the company has implemented appropriate organizational and technical measures, in accordance with the provisions of:
- Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR);
- Law no. 190/2018 on measures for the implementation of GDPR;
- Law no. 506/2004 on the processing of personal data in the electronic communications sector.
Categories of Collected Data
Through the website, the company collects and processes the following types of personal data:
- Identification data: first name, last name;
- Contact data: email address, phone number, mailing address;
- Digital data: IP address, online identifiers, cookies, browsing history, timestamps;
- Data regarding user preferences and usage behavior;
- Payment details (usually processed through third-party financial service providers);
- Data voluntarily provided through subscription or registration forms;
- Links to social media profiles, if provided.
This information is collected to provide you with comprehensive services, including order processing, product delivery, and communication regarding the order status.
Data is collected directly from users through:
- Contact forms;
- User/account registration;
- Newsletter subscription;
- Completing surveys or questionnaires;
- Browsing the website;
- Placing online orders;
- Creating an online user account;
- Order processing and product delivery;
- Personalizing the user experience on the site.
Purposes of data processing:
Data processing is performed for specific, legitimate, and well-defined purposes:
- Creating and managing user accounts;
- Providing personalized information and commercial offers via newsletter;
- Communicating with users and managing received requests;
- Monitoring traffic and improving the website’s structure and content;
- Securing IT networks and preventing fraud;
- Complying with legal obligations;
- Conducting internal statistics and automated profiles (with consent);
- Transmitting to contractual partners based on agreements that guarantee data protection;
- Order processing and product delivery.
Legal grounds for processing:
Depending on the nature and purpose of the interaction, data processing by Grande Gloria Production S.A. is based on one or more of the legal grounds provided in Article 6(1) of Regulation (EU) 2016/679:
- lit (a) – explicit consent of the data subject for one or more specific purposes;
- lit. (b) – necessity for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract;
- lit. (c) – compliance with a legal obligation to which the controller is subject;
- lit. (d) – protection of vital interests of the data subject or another natural person;
- lit. (e) – performance of a task carried out in the public interest;
- lit. (f) – legitimate interests pursued by the controller or a third party, provided that the fundamental rights and freedoms of the data subject are not overridden.
Retention period and method of data storage:
Data is kept for the duration necessary to fulfill the purposes for which it was collected or in accordance with applicable legal provisions. Generally:
- Data for commercial communications is kept until consent is withdrawn;
- Contractual data is kept for up to 10 years after the termination of the contractual relationship;
- Browsing data is retained according to the cookie policy.
After the legal retention period expires or at the user’s request, the data will be irreversibly deleted or anonymized.
Users’ Rights
Users have the following rights, in accordance with Articles 15–22 of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR):
- Right of access to data;
- Right to rectify inaccurate or incomplete data;
- Right to erasure (“right to be forgotten”);
- Right to restrict processing;
- Right to data portability;
- Right to object to processing;
- Right not to be subject to automated decision-making (including profiling);
- Right to withdraw consent at any time;
- Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing ANSPDCP (www.dataprotection.ro).
To exercise these rights, users may send a written request to: juridic@grandegloria.com or by post to the operator’s headquarters.
Automated Decisions and Profiling
Personal data may be processed automatically, including through profiling, for marketing or content personalization purposes, only with the user’s explicit consent. Data of minors will not be processed for profiling purposes.
Users may request human intervention in the automated decision-making process, the review of an automated decision, or its justification at any time.
Data Security
Grande Gloria Production S.A. applies technical and organizational security measures such as data encryption, access controls, regular backups, security audits, internal privacy policies, and periodic staff training.
However, personal data may be shared with third-party service providers, such as payment processors (e.g., PayPal, bank cards), courier services, or marketing and analytics platforms, but only for the purposes described above and in accordance with legal regulations.
Contact and Additional Information
For further information or clarifications regarding data protection, users may contact the Data Protection Officer (DPO):
- Email: juridic@grandegloria.com
- Postal address: DN26 Galaţi-Tg. Bujor, km 8, Loc. Vînători, Jud. Galaţi, postal code 807325, Romania
- Via the contact page: Contact Grande Gloria Production
The full and updated version of the Privacy Policy is available online at: https://grandegloria.com/en/terms-and-conditions/privacy-policy/
Comments, External Content, and Newsletters
User Comments
The site may allow users to post comments on certain articles. Comments reflect the opinions of their authors and do not represent the official position of Grande Gloria Production S.A.
The company reserves the right to moderate automatically or manually, edit, or remove any comment that:
Contains vulgar or offensive language;
Incites hatred, violence, or discrimination;
Violates the rights of others;
Breaches applicable legislation or the site’s editorial policy;
Contains unauthorized personal data or spam.
This activity is carried out in accordance with Articles 10 and 30 of Law no. 287/2009 regarding the Romanian Civil Code and Law no. 506/2004 concerning privacy protection in the electronic communications sector.
External Links
The website www.grandegloria.com/en may contain links to other websites, social networks, or information sources operated by third parties. These links are provided for user convenience and do not imply the approval or responsibility of Grande Gloria Production S.A. for:
The content of those sites;
The privacy policies or security practices of third-party sites;
Any damages caused by accessing those links.
We recommend consulting the privacy policy of each visited website. This section is regulated under Article 1350 of the Romanian Civil Code and in the spirit of Directive 2000/31/EC on electronic commerce.
External Video Content
Certain articles or pages on the site may contain embedded video content (for example, from YouTube or Vimeo). In such cases, these third-party platforms may collect information about users, including cookies and unique identifiers, based on their own privacy policies and terms of use.
The company does not assume responsibility for the processing of data by these external platforms. Use of these functionalities is in accordance with GDPR regulations and Law 506/2004, and users are encouraged to consult the privacy policy of the respective platform.
Newsletters
Users may subscribe to newsletters sent by Grande Gloria Production S.A., providing explicit consent by supplying a valid email address. Subscription implies express acceptance of:
Receiving commercial communications;
Information about products, services, and offers;
Participation in promotional campaigns.
Users can unsubscribe at any time by:
Clicking the unsubscribe link included in each message;
Sending an email to: office@grandegloria.com.
The processing of personal data for direct marketing purposes is carried out in accordance with:
Art. 6 para. (1) lit. a of Regulation (EU) 2016/679 (consent);
Art. 7 and Art. 13 of Law no. 506/2004 on electronic communications.
Grande Gloria Production S.A. does not send unsolicited commercial messages (SPAM) and does not share subscribers’ data with third parties without their consent.
Reviews and Messages Sent via Contact Forms
The site allows users to send messages or reviews via contact forms or dedicated sections. By filling out these forms, users agree to the processing of their personal data provided voluntarily.
Grande Gloria Production S.A. will use the data collected through contact forms exclusively to:
Respond to user requests;
Keep records of correspondence;
Improve the quality of services offered.
Data will not be shared with third parties without the explicit consent of the user and will be retained only for the time necessary to resolve the request.
This processing is carried out in accordance with:
Art. 6 para. (1) lit. a and lit. b of Regulation (EU) 2016/679 (consent and contractual interest);
Law no. 190/2018 regarding measures for implementing GDPR.
For additional information regarding user rights or how to exercise them, please consult section 5.6 of this document or send a request to the Data Protection Officer at: juridic@grandegloria.com.
Use of Brand and Media Elements
Rights over Visual Identity
The logo, the name “Grande Gloria Production S.A.”, slogans, graphic elements, color combinations, and any other visual components that define the brand identity are protected as registered trademarks or copyrights in accordance with:
Law no. 84/1998 regarding trademarks and geographical indications;
Law no. 8/1996 regarding copyright and related rights;
Regulation (EU) 2017/1001 on the European Union trademark.
These elements may not be copied, reproduced, imitated, distributed, or used in any context without the prior written and express permission of Grande Gloria Production S.A.
Abusive Use and Prohibitions
It is prohibited to:
Imitate or reproduce in whole or in part the brand elements in written, digital, or multimedia materials;
Use them for commercial, advertising, or editorial purposes without consent;
Associate the name or visual identity of Grande Gloria Production S.A. with third-party products, services, or entities without authorization.
Violations of these provisions may attract civil and criminal liability according to applicable law and may be subject to legal action.
Requests for Authorized Use
Any third party wishing to use brand identity elements for purposes such as:
Promotion;
Official partnership;
Inclusion in press or media materials;
Communication or CSR campaigns,
must send a formal written request to: office@grandegloria.com. The request will be reviewed, and approval granted depending on the context, respecting the company’s legitimate interests and brand standards.
Grande Gloria Production S.A. The company reserves the right to refuse the use of the brand in contexts that could harm the company’s image, reputation, or values.
Contact-us
For any notifications, questions, or requests regarding this website’s content, please contact: office@grandegloria.com.
For issues related to personal data protection, please contact: juridic@grandegloria.com.
If you believe your rights regarding privacy and data protection have been violated, you have the right to file a complaint with the Romania National Supervisory Authority for Personal Data Processing.
Changes to Terms and Conditions
Contractual nature of the document
This document constitutes the complete agreement between the parties regarding use of the website www.grandegloria.com/ and supersedes any prior written or verbal understandings. Accessing and using this website implies full acceptance of the terms and conditions set out herein.
If any provision of this document is found to be null, unlawful, or unenforceable, the remaining provisions shall continue to apply validly and shall not be affected by the nullity of the respective clause.
Modification of the document’s content
Grande Gloria Production S.A. Grande Gloria Production S.A. reserves the right to modify, at any time and without prior notice, the content of this document as well as the structure and content of the site, in line with its commercial interests or in order to comply with legislative requirements. The modifications become applicable from the moment they are published on the site, and users are encouraged to consult this page periodically.
Continued use of the site after the terms have been amended constitutes tacit acceptance of the new provisions.
Governing Law and Dispute Resolution
This document is governed by Romanian law, in particular:
Romanian Civil Code (Law no. 287/2009);
Law no. 365/2002 on electronic commerce;
Regulation (EU) 2024/3228 on the harmonisation of certain aspects of contracts for the online sale of goods;
Any other pieces of legislation relevant to consumer protection and digital rights.
Any dispute that may arise in connection with the use of the site shall be resolved amicably. If an amicable settlement is not possible, jurisdiction lies with the competent Romanian courts in the district where Grande Gloria Production S.A. is domiciled, according to the applicable procedural rules.
In addition, under Regulation (EU) No 524/2013 on online dispute resolution (ODR) for consumer disputes and Regulation (EU) 2024/3228, natural-person users may use the European Online Dispute Resolution Platform, available at: https://ec.europa.eu/consumers/odr/
Users also have the right to notify the Romanian National Authority for Consumer Protection (ANPC) regarding any non-compliance with consumer-protection regulations. Complaints can be submitted via the official platform: https://www.anpc.ro/
Grande Gloria Production S.A. Grande Gloria Production S.A. encourages the amicable settlement of disputes for the benefit of both parties and adapts its policies in line with updated European Union legislation, including Regulation (EU) 2024/3228 on consumers’ contractual rights.
